Victoria Cannon
HERMOSA BEACH,CA
Summary
Dynamic operations leader with a proven track record at Shipco Transport, excelling in relationship building and data-driven decision-making. Successfully launched a logistics department, enhancing efficiency and customer satisfaction. Adept at managing multiple priorities in fast-paced environments while fostering cross-functional collaboration and implementing strategic improvements.
Overview
20
20
years of professional experience
Work History
InternationExport Operations supervisor, US Region
Shipco Transport
Long Beach, California
02.2024 - Current
- Supervised and coached a team of 6 export coordinators, improving team efficiency and accountability
- Built and maintained strong relationships with key accounts, warehouse teams, and management, enabling seamless communication and timely resolution of operational issues.
- Coordinated with cross-functional teams, including warehouse, vendors, and clients, to manage shipments and maintain accurate records
- Resolved operational issues promptly to minimize disruptions in workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Analyzed operational data to identify trends and implement strategic improvements.
- Guided the team in handling difficult or complex problems.
Owner
Hermosa Wellness
Hermosa Beach, CA
01.2020 - Current
- Operate Root-Cause Functional Medicine Practice with a strong commitment to root-cause medicine and empowerment of inner potential
- Successfully established partnerships and relationships with clients and industry professionals. Created referral networks.
- Strong understanding of functional medicine principles, tests, treatments, and practices.
- Comprehensive blood analysis, focusing on blood glucose and lipids. Including the use of continious glucose monitors as part of the protocol.
- Staying up-to-date with the latest developments in functional and holistic medicine through continuous learning, attending seminars, and participating in relevant conferences
International Exort Supervisor
Shipco Transport
Los Angeels, CA
01.2010 - 08.2012
- Led a successful launch and growth of a new logistics department
- Successfully managed logistics department with consistently growing personal responsibilities
- Monitored employee productivity levels to identify areas for improvement or additional resources needed
- Led end-to-end product organizing and oversaw daily operations of the department, including personnel management and timelines
- Collaborated with other departments to ensure a smooth flow of work processes and communication
- Recruited, hired, and trained crew members
- Gathered and analyzed customer feedback and delivered positive customer experiences by implementing effective quality assurance practices
- Worked directly with carriers and forwarders
Operations Routing Specialist
Shipco Transport
New York, NY
01.2008 - 01.2010
- Organized International export shipments from end-to-end and developed trade lanes to Europe and Russia.
- Maintained accurate and required documentation
- Successfully build relationships with partners overseas
- Collaborated with numerous departments: accounting, customs, marketing, and management on all levels, as well as vendors and partners
- Generated reports, invoices
- Maintained a high level of customer satisfaction level
Import Operations Manager
Shipco Transport
, Latvia
01.2006 - 01.2008
- Organizing import/export shipments, handling daily operations, and customer service.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Published customer satisfaction results from feedback forms and correspondence.
Education
National Board-Certified Health and Wellness Coach - Health
National Board Health And Wellness
11.2022
Certification -
Clinician's Code
01.2022
Functional Health Coach - Functional Medicine
ADAPT Kresser Institute
08.2021
MBA - International Business Management
University of Latvia
Latvia, Latvia01.2007
Bachelor of Business Administration -
Banking Institution of Higher education
01.2005
Skills
- Execution-oriented
- Hands-on attitude
- Relationship building and partnerships
- Self-discipline, independent work style
- Thrive in a fast-paced environment
- Strong analytical skills
- Managing multiple priorities
- Customer-centric mindset
- Track record of working effectively in cross-functional teams
- Experience working with different countries
- Data-driven decision-making
- Efficient time management
- Ensuring timely delivery
Education and Certifications
other
Timeline
InternationExport Operations supervisor, US Region
Shipco Transport
02.2024 - Current
Owner
Hermosa Wellness
01.2020 - Current
International Exort Supervisor
Shipco Transport
01.2010 - 08.2012
Operations Routing Specialist
Shipco Transport
01.2008 - 01.2010
Import Operations Manager
Shipco Transport
01.2006 - 01.2008
National Board-Certified Health and Wellness Coach - Health
National Board Health And Wellness
Certification -
Clinician's Code
Functional Health Coach - Functional Medicine
ADAPT Kresser Institute
MBA - International Business Management
University of Latvia
Bachelor of Business Administration -
Banking Institution of Higher education