Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic

Victoria Cantu

Mercedes,Texas

Summary

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Work History

CSR

GC Services
09.2024 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business. Took payments as well as helped with repossession.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Outbound and Inbound

CSR WFH

Sagility
09.2022 - 05.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Responded to customer requests for products, services, and company information.
  • Helped with pharmaceutical requests as refill prescriptions and help with lost medications.
  • Helped with billing on medicare accounts etc

Customer Service Representative

Concentrix
03.2020 - 08.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Emergency Response Specialist training

Overview

5
5
years of professional experience

Education

Associate of Applied Science - Medical Billing And Coding

FTC
Lakeland, FL
03-2022

No Degree - CNA

STVT
Weslaco, TX
10-1998

High School Diploma -

Edcouch Elsa High School
Edcouch, TX
06-1998

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Computer proficiency
  • Payment processing
  • Call management
  • Dispute resolution
  • De-escalation techniques
  • Multi-line phone talent

Languages

Spanish
Native or Bilingual

Timeline

CSR

GC Services
09.2024 - Current

CSR WFH

Sagility
09.2022 - 05.2024

Customer Service Representative

Concentrix
03.2020 - 08.2021

Associate of Applied Science - Medical Billing And Coding

FTC

No Degree - CNA

STVT

High School Diploma -

Edcouch Elsa High School

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Victoria Cantu