Victoria Carranza
North Plainfield,NJ
Summary
Dynamic professional with a proven track record at Elegance Nail and Spa, excelling in customer satisfaction and operational efficiency. Expert in organization and verbal communication, adept at resolving client issues, enhancing guest experiences, and mentoring staff. Demonstrates exceptional time management and administrative support skills, ensuring top-notch client relations.
Overview
4
4
years of professional experience
Work History
Receptionist
Elegance Nail and Spa
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
Private Nanny
Laila Boynton
10.2023 - 03.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- Enhanced communication skills for non-verbal children through consistent use of sign language and visual aids.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
Restaurant Waiter
Watchung Valley Golf Club
09.2023 - 01.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
North Plainfield High School
North Plainfield, NJ06.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Administrative Support
- Schedule Management
- Cloud-Based File Organization
- Infant care experience
- Toddler care experience
- Activity Planning
Languages
Spanish
Native or Bilingual
Timeline
Private Nanny
Laila Boynton
10.2023 - 03.2024
Restaurant Waiter
Watchung Valley Golf Club
09.2023 - 01.2024
Receptionist
Elegance Nail and Spa
04.2020 - Current
High School Diploma -
North Plainfield High School