Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Victoria Caso

Washington,NJ

Summary

Assistant Manager at Staples with a proven track record in team leadership and customer service excellence. Enhanced sales through strategic merchandising and improved operational efficiency. Skilled in staff training and development, fostering a collaborative environment that drives business growth and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Staples
02.2022 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Print Supervisor

Staples
02.2015 - 02.2022
  • Guided junior staff in professional growth through role-specific support.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Print Specialist

Staples
04.2015 - 02.2016
  • Assisted customers with services and print and marketing solutions.
  • Facilitated clear communication between employees and upper management through regular daily huddles.
  • Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
  • Expanded company''s client base by providing exceptional customer service, leading to increased referrals and repeat business.
  • Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
  • Ensured smooth workflow by coordinating job assignments according to print production needs.

Education

Liberal Arts -

Sussex County Community College
Newton, NJ
2013

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Staff training and development
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Shift scheduling
  • Schedule preparation
  • Sales management
  • Budget control
  • Business development

Timeline

Assistant Manager

Staples
02.2022 - Current

Print Specialist

Staples
04.2015 - 02.2016

Print Supervisor

Staples
02.2015 - 02.2022

Liberal Arts -

Sussex County Community College

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Victoria Caso