Victoria Castiglia
Fairport,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude as well as a willingness to take on added responsibilities in order to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Pharaoh's Hairum
Fairport, NY
07.2023 - Current
- Efficiently coordinated and updated appointment schedules to ensure accuracy and timeliness.
- Answered and directed incoming calls using multi-line telephone system.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Social Work Intern
Ontario County Public Defender's Office
Canandaigua, NY
01.2023 - 02.2023
- Reviewed legal information and prepared summaries for attorneys and social workers
- Assisted in court proceedings by taking detailed notes for senior review
- Attended court hearings with clients to advocate on their behalf.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Provided assistance to individuals in accessing social support systems for housing and healthcare.
Investigative Intern
Ontario County Public Defender's Office
Canandaigua, NY
06.2022 - 07.2022
- Analyzed interview processes and practices
- Conducted online research for relevant case information
- Conducted on-site investigations of crime scenes and reviewed visual evidence.
- Experienced firsthand court proceedings.
- Collaborated effectively with external agencies, including state police, to address jurisdictional overlaps.
Crew Member
McDonald's
Fairport, NY
05.2022 - 01.2023
- Efficiently handled customer transactions at various locations on the premises
- Collaborated effectively with colleagues and embraced guidance from leadership
- Executed responsibilities including order processing, food handling, and cash management
- Provided exceptional customer service by exceeding quality expectations and warmly greeting customers
- Trained new team members on procedures, customer service, and sales techniques
Education
Bachelor of Science - Criminal Justice/Criminology
Keuka College
05.2023
Skills
- Customer Service
- Conflict Resolution
- Appointment Scheduling
- Cash Handling
- Telephone Etiquette
- Google Drive/Microsoft Office expertise
- Evidence Collection
- Interview techniques
- Report Generation
- Relationship building and rapport
- Time Management
- Experience in Fast Paced Environments
Timeline
Customer Service Representative
Pharaoh's Hairum
07.2023 - Current
Social Work Intern
Ontario County Public Defender's Office
01.2023 - 02.2023
Investigative Intern
Ontario County Public Defender's Office
06.2022 - 07.2022
Crew Member
McDonald's
05.2022 - 01.2023
Bachelor of Science - Criminal Justice/Criminology
Keuka College
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