Victoria Castillo
Lehigh Acres,Florida
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Payment Poster
Radiology Regional Center
06.2023 - Current
- Processed manual and electronic payments from insurance companies, patients and other sources.
- Provided support to customers regarding payment inquiries.
- Worked closely with internal departments to resolve any issues related to payments.
- Researched and resolved payment posting discrepancies.
- Consistently maintained high levels of productivity, exceeding departmental goals each month.
- Maintained detailed records of all payments posted in the system.
Phlebotomist
American Health Associates Inc.
06.2022 - 06.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Patient Service Specialist
Florida Cancer Specialists
12.2021 - 06.2022
- Referred patients to appropriate professionals and services.
- Maintained awareness of patient temperament in lobby to curtail frustrations or communication issues.
- Obtained proper authorization and identification to release confidential medical records.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran credit card batches and balanced deposits on daily basis.
- Scheduled patient appointments and procedures.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Helped patients obtain health care services by setting up referrals.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assemble all new patient and hospital follow-up charts.
EDI Medical Billing Specialist
Florida Cancer Specialists
02.2018 - 12.2021
- Ensure all claims processed through OncoEMR and Centricity are correct and compliant.
- Ensure proper documentation is on file.
- Validate all billing through claim scrubbers before processing to the clearinghouse.
- Conduct random audits for proper coding of CPT codes vs diagnosis codes.
- Stayed current with all CPT and ICD-9/ICD-10 early updates, as well as, drug policies per insurance carrier.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Collaborated closely with other departments to resolve claims issues.
Analytics Specialist
Global HR Research LLC
05.2014 - 02.2018
- Conducted periodic internal reviews or audits to ensure that compliance procedures are followed.
- Verified customer and order information for correctness, checking it against previously obtained information as necessary.
- Prepared reports on logistics performance measures.
- Developed and maintain payment systems to ensure accuracy of vendor payments.
Education
High School Diploma -
Riverdale High School
Fort Myers, FL05.2006
Skills
- Bilingual Spanish and English
- Microsoft Office
- CPR Certified
Timeline
Payment Poster
Radiology Regional Center
06.2023 - Current
Phlebotomist
American Health Associates Inc.
06.2022 - 06.2023
Patient Service Specialist
Florida Cancer Specialists
12.2021 - 06.2022
EDI Medical Billing Specialist
Florida Cancer Specialists
02.2018 - 12.2021
Analytics Specialist
Global HR Research LLC
05.2014 - 02.2018
High School Diploma -
Riverdale High School
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