Victoria Chaluisan
Charleston,SC
Summary
High-energy host and server who is collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Full-time professional looking for full time work with seven years of customer service.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
MUSC Hollings Cancer Center
Charleston, SC
02.2023 - 01.2024
- Communicate financial obligations to patients and collect fees at time of service.
- Schedule patient follow-up appointments.
- Manage patient check-in and check-out procedures.
- Answer office phones and emails.
- Utilize active listening and communication skills to address patient inquiries.
- Document and manage patient information in computer system.
- Communicate effectively with other departments and clinics.
Internship
Planned Parenthood South Atlantic
Charleston, SC
08.2022 - 12.2023
- Supported various program activities and assisted with administrative tasks.
- Researched college students engagement in the 2020 election.
- Initiated contact with people in public areas and spaces to take surveys or sign petitions.
- Safely assisted and protected patients when protesters were present at the Planned Parenthood clinic.
- Created content for social media platforms to engage and connect target audiences.
Server/Host
Uptown Hospitality
Charleston, SC
05.2022 - 08.2023
- Provided exceptional service to high volume of guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Handled food safely to protect guests from foodborne illness.
- Stocked server areas with supplies before, during and after shifts.
Volunteer
Kids On Point
Charleston, SC
01.2022 - 05.2022
- Observed and monitored students to identify developmental strengths and target enrichment activities.
- Assisted with homework.
- Taught students how to play Squash.
- Routinely tested students to make sure they were meeting their educational and physical goals.
- Identified health disparities affecting kids in the Charleston area.
Server
Republic DMG
Charleston, SC
01.2020 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Host
Kickin' Chicken
Summerville, SC
12.2018 - 12.2019
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Notified server after seating parties in section to facilitate prompt service.
Education
Bachelor of Arts - Public Health
College of Charleston
Charleston, SC12.2022
Skills
- Customer Service
- Multitasking and Organization
- Scheduling
- Verbal and Written Communication
- Leadership
- Critical thinking
- Time Management
- Team Collaboration
- Conflict Management
- Telephone Etiquette
Timeline
Patient Access Representative
MUSC Hollings Cancer Center
02.2023 - 01.2024
Internship
Planned Parenthood South Atlantic
08.2022 - 12.2023
Server/Host
Uptown Hospitality
05.2022 - 08.2023
Volunteer
Kids On Point
01.2022 - 05.2022
Server
Republic DMG
01.2020 - 01.2022
Host
Kickin' Chicken
12.2018 - 12.2019
Bachelor of Arts - Public Health
College of Charleston
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