Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Chavez

El Paso,TX

Summary

Dynamic healthcare professional with extensive experience at Health Care Pediatrics, excelling in appointment scheduling and client management. Proven ability to enhance patient satisfaction through effective communication and workflow improvement. Recognized for training staff and fostering teamwork, ensuring optimal service delivery and organizational efficiency. Committed to achieving high standards in patient care.

Overview

3
3
years of professional experience

Work History

Referral Agent

Health Care Pediatrics
10.2023 - 02.2024
  • Scheduled appointments with specialists on behalf of clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns or needs that may have arisen since their initial referral.

Eye Technician

Buena Vista Eye Care Ctr
04.2023 - 10.2023
  • Improved patient satisfaction by providing thorough eye examinations and detailed explanations of their visual health.
  • Facilitated smooth daily operations within the clinic by coordinating staff schedules, allocating resources efficiently to meet patient demands.
  • Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
  • Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
  • Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
  • Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
  • Delivered accurate diagnostic testing results by closely following established protocols and using advanced ophthalmic equipment.
  • Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.

Patient Technician

Stanton Optical
08.2021 - 04.2023
  • Implemented time management strategies while managing multiple patient assignments, ensuring all received adequate attention and timely care.
  • Supported discharge planning process by coordinating necessary resources and providing clear instructions to patients on follow-up care.
  • Acted as a patient advocate, communicating their needs and preferences to medical providers in order to ensure appropriate care was delivered.
  • Conducted routine equipment maintenance checks to ensure reliable performance when needed most during critical patient situations.
  • Collected time of service payments and issued receipts.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Contacted insurance company to verify patient coverage before visit.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

Education

Thomas Jefferson High School
06.2016

Skills

  • Appointment scheduling
  • Client management
  • Healthcare communication
  • Service coordination
  • Workflow improvement
  • Medical record management
  • Customer service
  • Problem solving
  • Attention to detail
  • Time management
  • Staff training
  • Goal oriented
  • Conflict resolution
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Verbal and written communication
  • Microsoft office
  • Professionalism

Timeline

Referral Agent

Health Care Pediatrics
10.2023 - 02.2024

Eye Technician

Buena Vista Eye Care Ctr
04.2023 - 10.2023

Patient Technician

Stanton Optical
08.2021 - 04.2023

Thomas Jefferson High School

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Victoria Chavez