Cherri Hale
Signal Mountain,TN
Summary
Detail-oriented Check-in Representative and Referral Specialist with extensive experience in healthcare operations. Proven ability to enhance patient satisfaction and streamline appointment scheduling through effective communication and problem-solving skills. Adept at maintaining confidentiality while serving as a liaison between patients and medical staff.
Overview
20
20
years of professional experience
Work History
Check-in Agent/Referral Specialist
Tri Cities Skin and Cancer
Johnson City, TN
09.2018 - 05.2026
- Coordinated check-in processes and scheduled appointments to optimize patient flow using electronic health record systems.
- Streamlined patient referral coordination and assisted with insurance inquiries to enhance service delivery.
- Collected and verified patient information, ensuring accurate records while upholding confidentiality standards.
- Provided exceptional customer service to enhance patient experience and satisfaction.
- Answered incoming telephone calls to assist patients and staff with inquiries. and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and correspondence via mail, email, or fax.
Contact Lens Technician
Johnson City Eye Clinic
Johnson City, TN
07.2006 - 08.2018
- Executed contact lens fittings and adjustments to enhance patient comfort and ensure prescription accuracy.
- Guided patients in selecting suitable contact lenses tailored to their prescription requirements.
- Performed eye exams to determine best fit for contact lens type and size.
- Conducted pre-testing and special testing using optometric equipment.
- Provided technical support with fitting contacts for new patients and answered inquiries.
- Maintained accurate records of patient data, including prescriptions and measurements.
- Processed payments from customers using cash registers or other payment systems.
Education
David Crockett High School
Jonesborough , TNSome College (No Degree) - Business
East Tennessee State University
Johnson City, TNSkills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient record management
- Medical correspondence
- Attention to detail
- Compliance awareness
- Problem solving
- Team collaboration
- Effective communication
- Stress tolerance
Timeline
Check-in Agent/Referral Specialist
Tri Cities Skin and Cancer
09.2018 - 05.2026
Contact Lens Technician
Johnson City Eye Clinic
07.2006 - 08.2018
David Crockett High School
Some College (No Degree) - Business
East Tennessee State University