Victoria Cheatham
Golden,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Server
Corner Pub And Grill
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server Captain
Bridgewater Grill
09.2023 - 01.2024
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Waitress
BJ's Restaurant & Brewhouse
02.2018 - 09.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated POS systems to cash out customer checks and complete order transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Manager of Operations and Photographer
Anaheim Fire Department
12.2016 - 01.2019
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed large amounts of money
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Food and Beverage Cashier
Panera Bread
03.2017 - 02.2018
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Engaged customers to help create superior food and beverage experience.
- Provided correct change to customers while following cash handling policies and procedures.
Seasonal Worker
Tillys
09.2016 - 02.2017
Education
High School Diploma -
Mirus Secondary
San Diego, CA06.2018
Skills
- Customer Needs Assessments
- Opening and Closing Procedures
- Specials Promotion and Upselling
- Guest Satisfaction
- High-Volume Dining
- Task Prioritization
- Critical Thinking
- Flexible and Adaptable
Timeline
Server
Corner Pub And Grill
01.2024 - Current
Server Captain
Bridgewater Grill
09.2023 - 01.2024
Restaurant Waitress
BJ's Restaurant & Brewhouse
02.2018 - 09.2023
Food and Beverage Cashier
Panera Bread
03.2017 - 02.2018
Manager of Operations and Photographer
Anaheim Fire Department
12.2016 - 01.2019
Seasonal Worker
Tillys
09.2016 - 02.2017
High School Diploma -
Mirus Secondary
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