Summary
Overview
Work History
Education
Skills
Timeline
Server

Stephanie Benton

Little River,SC

Summary

Cheerful Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Always ready to help team members by taking on additional tasks. Versatile server with exceptional communication and multi-tasking ability.

Overview

6
6
years of professional experience

Work History

Server

Little River House Of Pizza
Little River, SC
09.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Gutherie's Grill
Somerset, KY
06.2020 - 08.2021
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Server

Filets
North Myrtle Beach, SC
02.2019 - 06.2020
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Server

Spiros Pancake House
North Mytle Beach, SC
08.2018 - 06.2021
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Followed workplace safety procedures to reduce accidents and hazards.
  • Greeted guests warmly to foster welcoming environment.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.

Education

Diploma - All Required

St. James
Murrells Inlet, SC

Skills

  • Specials Promotion and Upselling
  • Conflict and Complaint Resolution
  • Able to Lift 30 Pounds
  • Customer Service and Rapport
  • Order Accuracy and Delivery
  • Customer Needs Assessments
  • Station Preparation
  • Stocking and Replenishment
  • Sweeping and Mopping
  • POS Systems
  • Store Opening and Closing
  • Customer Relations

Timeline

Server

Little River House Of Pizza
09.2021 - Current

Server

Gutherie's Grill
06.2020 - 08.2021

Server

Filets
02.2019 - 06.2020

Server

Spiros Pancake House
08.2018 - 06.2021

Diploma - All Required

St. James
Stephanie Benton