VICTORIA COLLAZO
Colorado Springs,CO
Summary
Knowledgeable [Desired Position] with background in project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
Rocky Mountain Health Care Services
04.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Procedural Coordinator
Uchealth
01.2022 - 03.2024
- Schedule specialized appointments, follow up appointments, and assigns appropriate length of visit per physician request
- Provides routine information to customers and relays information appropriately
- Collects and confirms complete patient demographics, current employer, emergency contact
- Verifies insurance eligibility for governmental insurance payors (i.e Medicaid, Medicare, Tricare etc.) May complete Medicare Secondary Payor Questionnaire for all eligible patients
- Communicates with patients the proper instructions for preps and confirms appointments
Pharmacy Technician II
Penrose Hospital
07.2019 - 01.2022
- Collaborated with main office and staff to deploy quality deliverables on time while maintain seamless communication
- Responsible for the procurement and distribution of medication orders per physician request, pharmacist request, or prearranged work assignment
- Used the pharmacy computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation, and insurance billing
- Call Insurance Companies, PCP offices, Request Online authorizations for patients medications
- Effectively prioritized tasks and organized workflow to increase efficiency
Pharmacy Technician
Ivywild Pharmacy
03.2018 - 07.2019
- Processed insurance claims while getting prescriptions authorized by insurances
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Nursing Assistant
Interim Healthcare
06.2015 - 03.2017
- Complied with HIPAA standards in all patient document interactions
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Tucson, Arizona01.2021
Certificate - Pharmacy Technician
Pima Medical Institute
Tucson, Arizona01.2018
No Degree - Certified Nursing Assistant
BEO
Colorado Springs, CO06.2015
Skills
- Effective prioritization skills
- Schedule Coordination
- Time management
- Data Entry
- Strong analytical skills
- Attention to detail
Personal Information
Title: CPhT
Educationcertifications
- Pima Medical Institute, Tucson, Arizona, Associate of Applied Science, Healthcare Administration, 05/21
- Pima Medical Institute, Tucson, Arizona, Certificate, Pharmacy Technician, 05/18
- PTCB Certification, 05/19
- Sterile Products Certified | NPTA, 05/18
- Certified Nursing Assistant Certification | BEO, 05/15
Timeline
Appointment Scheduler
Rocky Mountain Health Care Services
04.2024 - Current
Procedural Coordinator
Uchealth
01.2022 - 03.2024
Pharmacy Technician II
Penrose Hospital
07.2019 - 01.2022
Pharmacy Technician
Ivywild Pharmacy
03.2018 - 07.2019
Certified Nursing Assistant
Interim Healthcare
06.2015 - 03.2017
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Certificate - Pharmacy Technician
Pima Medical Institute
No Degree - Certified Nursing Assistant
BEO
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