Victoria Collins
Nashville
Summary
I thrive in fast-paced, client-centered environments where organization, communication, and problem-solving make a meaningful impact. With experience spanning salon operations, esthetics, and customer service, I've built a reputation for creating structure, improving day-to-day processes, and helping both clients and teams feel supported, heard, and valued.
Overview
3
3
years of professional experience
Work History
Operations Assistant
Wax Nashville
Nashville, TN
02.2025 - Current
- Maintain scheduling accuracy, client records, and payment processing in a high volume environment.
- Oversee daily front desk operations ensuring smooth client flow and efficient appointment coordination.
- Implement and enforce salon policies, including card-on-file, cancellations, and incident reporting procedures.
- Develop and organize operational systems, including checklists, signage, and workflow processes to improve efficiency.
- Act as a key point of communication between estheticians, management, and clients to ensure seamless daily operations.
- Handle client concerns professionally, de-escalating issues while maintaining brand standards and client satisfaction.
- Support overall salon operations by identifying gaps and proactively implementing solutions.
- Took on leadership-level responsibilities in the absence of formal management, ensuring consistency in daily operations.
Lash Stylist
The Lash Lounge
Reno, NV
12.2023 - 01.2025
- Followed strict safety standards to protect clients from injury or infection.
- Delivered precise, high-detail lash applications for long lasting results.
- Performed Lash Extensions, Threading, Laminations and Lash/Brow Tinting Services.
- Designed customized lash plans tailored to individual facial features and client goals.
- Built strong client relationships, achieving the highest return rate in the team.
- Assisted in training new employees, fostering team growth and skill development.
- Adapted techniques to serve a diverse clientele with varying needs and preferences.
Aesthetician
Le Visage
Carson City, NV
12.2022 - 11.2023
- Performed customized facials tailored to individual skin types and concerns.
- Administered chemical peels with a focus on skin health and client safety.
- Provided full body waxing services with attention to technique and client comfort.
- Educated clients on skincare routines and product recommendations.
- Built client relationships to encourage retention and repeat bookings.
Education
High School Diploma - Aesthetics
Sierra Academy of Style
Carson City, NV10-2022
Skills
- Tech Savvy
- Supply Management
- Marketing & Promotions
- Customer Service
- Salon Operations
- Conflict Resolution
- Problem Solving
- Training Staff
- Meticulous & Organized
- Workflow Efficiency
Timeline
Operations Assistant
Wax Nashville
02.2025 - Current
Lash Stylist
The Lash Lounge
12.2023 - 01.2025
Aesthetician
Le Visage
12.2022 - 11.2023
High School Diploma - Aesthetics
Sierra Academy of Style