Victoria Cooper
Brook Park,OH
Summary
Dynamic administrative professional excelling in customer support and data entry. Known for an upbeat personality and empathetic approach, I have effectively managed operations and enhanced guest experiences, ensuring satisfaction and operational efficiency. Skilled in invoicing and notary services, I thrive in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Catholic Cemeteries Association
Brook Park
08.2022 - Current
- Greet and assist customers at the counter and by email and phone
- Invoice burials and pre-need contracts
- Record daily burials in interment book
- Process payments
- Prepare deposits when needed
- Notary
Assistant Manager / Event Coordinator
Rollhouse Entertainment, Freeway Lanes of Parma
Parma, Oh
04.2016 - 07.2022
- Oversee daily operations
- Made sure guests’ needs were being met
- Made sure staff were performing their duties
- Proved support for all departments when needed
- Completed daily/weekly deposits
- Assisted with payables
- Responsible for weekly payroll and onboarding new employees
Guest Service Representative / Manager on Duty
Freeway Lanes of Parma
Parma, Ohio
12.2003 - 04.2016
- Greeted guests and assigned bowling lanes
- Answered and routed calls
- Assisted in the snack bar and bar
- Responsible for billing different groups for bowling outings
Education
Associate Degree - Accounting
Sawyer Collerge of Business
Cleveland Ohio07.1992
Diploma - General Studies
St Joseph Academy
Cleveland, Ohio06.1988
Skills
- Customer support
- Data entry
- Upbeat and Positive Personality
- Patient and Empathetic
Timeline
Administrative Assistant
Catholic Cemeteries Association
08.2022 - Current
Assistant Manager / Event Coordinator
Rollhouse Entertainment, Freeway Lanes of Parma
04.2016 - 07.2022
Guest Service Representative / Manager on Duty
Freeway Lanes of Parma
12.2003 - 04.2016
Associate Degree - Accounting
Sawyer Collerge of Business
Diploma - General Studies
St Joseph Academy