Victoria Cornejo
Venus,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Total Loss Specialist II
GM Financial
08.2023 - Current
- Manage new and existing claims via telephone, using IAA, Copart and CCC platforms
- Successfully manage multiple claims to meet or exceed daily goals
- Compile customer documents for GAP insurance company client portfolios
- Efficiently address customer complaints, offering suitable solutions and alternatives
- Communicate effectively with customers and internal staff via phone or email
- Advise clients on best practices for minimizing financial losses due to total loss
- Prepare and review insurance claim forms and related documents for completion
Bankruptcy Analyst Specialist II
GM Financial
10.2018 - 08.2023
- Ensured accurate and precise recording of bankruptcy account information in BK Tools, Auto Finance, and Default Manager through various projects
- Managed special projects and effectively oversaw elevated risk accounts through daily monitoring, ensuring minimized liability exposure and overall risk to GM Financial
- Coached and mentored team members to ensure consistent quality and accuracy
- Analyzed, summarized, and monitored compliance with bankruptcy policies
- Monitored and updated bankruptcy records for new filings on exceptions report for GM Financial accounts
- Avoided delinquencies by closely following up with bankruptcy attorneys and remaining aware of all major deadlines
Bankruptcy Clerk
GM Financial
08.2017 - 10.2018
- Provided clerical analyzing support for the Bankruptcy Legal Department
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information
- Managed multiple projects simultaneously while meeting tight deadlines
- Discharges, dismissals, conversions to different chapters) adhering to company policy and regulation guidelines meeting strict deadlines
- Prepared legal documents such as motions, proofs of claim, adversary proceedings
- Operated photocopiers and scanners, facsimile machines and personal computers
Credit Sales Specialist
Bank of America
01.2016 - 09.2016
- Provided friendly and engaging sales and promotion information to customers by analyzing their existing service features
- Analyzed customer profiles to identify debt opportunities, recommending balance transfers, new credit cards, and loans for improved customer satisfaction and brand loyalty
- Identified opportunities for cross-selling products or services within existing accounts
- Stayed up to date on company products and services to support sales objectives
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
Education
High School Diploma -
Texas Success Academy
05.2012
Bachelor of Science - Information Technology
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Claims Processing
- Multi-System proficiency
- Compliance Monitoring
- Documentation Management
- Problem Resolution
- Proficiency with Excel
- Word and PowerPoint
- Claims Management
- Problem Solving
- Time Management
- Analytical Skills
- Multitasking
References
References available upon request.
Certification
- Lean Six Sigma - White Belt
Community Service
- Ft Worth Arts Festival 2024 - Bar Station
- Olympics 2023 – Fan Squad
- March of Dimes 2022 – Blanket Doner Donation
- Salvation Army 2017 – Organizer
- Ft Worth Arts Festival 2018 – Crafts Stations
Acknowledgements
Acknowledged for punctuality, adaptability, and knowledge in team processes., Consistently maintained high productivity., Adaptability to change and effective communication highlighted., Achieved zero compliance exceptions., Encouraged to expand knowledge in the Loss Mitigation Dept.
Timeline
Total Loss Specialist II
GM Financial
08.2023 - Current
Bankruptcy Analyst Specialist II
GM Financial
10.2018 - 08.2023
Bankruptcy Clerk
GM Financial
08.2017 - 10.2018
Credit Sales Specialist
Bank of America
01.2016 - 09.2016
High School Diploma -
Texas Success Academy
Bachelor of Science - Information Technology
Tarrant County College District
- Lean Six Sigma - White Belt
Similar Profiles
Kelvin Patrick RichardsonKelvin Patrick Richardson
Complaint Resolution Officer at GM FinancialComplaint Resolution Officer at GM Financial
Angela GlennAngela Glenn
Team Leader at GM FinancialTeam Leader at GM Financial
Terrell FowlerTerrell Fowler
Customer Account Representative at GM FinancialCustomer Account Representative at GM Financial
Laura VillaLaura Villa
Systems Engineer III at GM FinancialSystems Engineer III at GM Financial
La Tricia SimpsonLa Tricia Simpson
Cash Advisor at ThryvCash Advisor at Thryv