Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Victoria Crawford

Victoria Crawford

Emerald Isle,NC

Summary

Kind, compassionate, and empathetic healthcare worker who strives to continue to learn and grow in the medical field. Versatile in a busy urgent care, orthopedic specialty, and remote setting. Highly energetic and works well in a team-based environment.

Overview

5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education

Work History

Medical Assistant

Moore Orthopedics & Sports Medicine
Cedar Point, NC
11.2022 - Current
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Scheduled patients for surgery by interviewing with a health questionnaire, ordering labs and radiology testing, obtaining proper medical clearances, and maintaining open communication with the patient and the hospital and surgical center.
  • Provided necessary medical equipment for post-operative or post-incident care.
  • Removed sutures and staples post-op and changed dressings on wounds to prevent infection and check for healing.
  • Prepared rooms and assisted the provider with intra-articular joint injections with and without ultrasound.

Patient Services Advocate/Medical Assistant

FastMed Urgent Care
Morehead City, United States
06.2019 - 11.2022
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Communicated with employers to verify Employer Paid Services and Workers Compensation claims.
  • Answered telephone calls, assisted with appointment making, relayed lab results, communicated with pharmacies regarding patients prescriptions, and provided patients primary cares with necessary medical records.
  • Handle customer service concerns while maintaining direct contact with our corporate liaisons in resolving patient disputes.
  • Roomed patients and obtained vital signs, chief complaints, and a detailed medical history.
  • Performs quality controls, phlebotomy and specimen collection for point of care and laboratory run testing.
  • Prepare medical equipment to assist the physician during procedures and physical examinations.
  • Perform imaging and tests, such as EKG's and x-rays, as well as provide or assist with durable medical equipment and splinting for injuries. Administer injections, medications, and treatments.
  • Obtain urine collections for drug screens and breath alcohol testing for employers.

Telemedicine/Virtual Patient Services Advocate & Billing Customer Service

FastMed Urgent Care
Morehead City, United States
04.2020 - 07.2021
  • Remote Position.
  • Call and maintain open communication with patients regarding setting up their virtual chart and completing the registration process, and maintain open communication with providers and coworkers regarding patient check-in progress and communicate with clinics regarding transfers of full provider evaluations and point of care testing required.
  • Advise patient's on how to set up a virtual chart or use their medical record information to access their billing information and pay their balance online.
  • Use patient's explanation of benefits to advise them as to why their balance is their responsibility.
  • Forward charts to the proper Account's Receivable representative to dispute any insurance concerns and file the claim properly.

Education

Some College (No Degree) - Medical Assisting

Carteret Community College
Morehead City, NC
08.2014 - 10.2016

Skills

  • Customer Service
  • Decision-Making
  • Teamwork
  • Time Management
  • Organized
  • Detail Oriented
  • Conflict Resolution
  • Flexibility
  • Problem Solving
  • Procedure Assistance
  • Medical Terminology
  • Certified in Basic Life Support (BLS)
  • HIPAA Compliance
  • Patient Scheduling
  • Surgery Scheduling
  • Phlebotomy
  • Payment Collection
  • Electrocardiography (EKG)

References

References available upon request.

Certification

  • BLS Certified

Timeline

Medical Assistant

Moore Orthopedics & Sports Medicine
11.2022 - Current

Telemedicine/Virtual Patient Services Advocate & Billing Customer Service

FastMed Urgent Care
04.2020 - 07.2021

Patient Services Advocate/Medical Assistant

FastMed Urgent Care
06.2019 - 11.2022

Some College (No Degree) - Medical Assisting

Carteret Community College
08.2014 - 10.2016

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Victoria Crawford