Victoria Cristina
Summary
Highly-Motivated and Ambitious Service Specialist, recognized for productivity and efficiency in managing customer inquiries and resolving issues swiftly. Possess specialized skills in financial product knowledge, effective communication, and proficiency. Excels in using empathy, patience, and active listening to enhance customer satisfaction and build lasting relationships, while maintaining a team-oriented environment with peers.
Overview
8
8
years of professional experience
Work History
Head Teller, Service Specialist I & II
Cumberland County Federal Credit Union
Falmouth, ME
06.2018 - Current
- Actively cross-sells products to meet members' needs and promote financial growth.
- Ensures comprehensive risk management and fraud prevention practices.
- Proficient in navigating PassThru and Client Workstation.
- Conducts monthly audits of new accounts to ensure accuracy and compliance.
- Enhances member satisfaction through strategic planning and problem solving.
- Supports members with loan-related inquiries, manages account updates, and adjustments.
Banker IV
People's United Bank
Windham, Maine
03.2017 - 06.2018
- Processed a variety of financial transactions, including redeeming bonds, cashier's checks, money orders, and deposits.
- Managed withdrawals and facilitated the opening and closing of accounts in accordance with bank policies and procedures.
- Ensured full compliance with regulatory standards and internal policies.
Education
Associate of Science -
Central Maine Community College
Auburn, ME05-2016
Skills
Microsoft Office Proficiency, Analytical Problem Solving, Compliance Knowledge and Driven, Strong Commitment to Professional Development, Team Building, Goal Oriented, Leadership, Assisted in Training New Employees, Thrives in Fast-Paced Situations, Maintaining focus and delivering results
Timeline
Head Teller, Service Specialist I & II
Cumberland County Federal Credit Union
06.2018 - Current
Banker IV
People's United Bank
03.2017 - 06.2018
Associate of Science -
Central Maine Community College
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