Roman Dain
Summary
Client-focused, hard working, team-oriented, and adaptable individual with years of customer service experience is looking to join a dynamic firm offering professional growth and challenging opportunities.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Renaissance Hotel at the Depot
Minneapolis, MN
04.2022 - 09.2024
- Maintained a positive and professional work environment with hotel staff and guests.
- Applied effective communication strategies to mitigate conflict between guests and staff.
- Entrusted to manage all services (honor bar, setup, takedown) within the Club Lounge.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Provided an open and welcoming environment for all guests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Game Tester
Activision Publishing Inc
Eden Prairie, MN
03.2020 - 08.2020
- Worked on small teams to develop and run QC tests for video game products prior to implementation.
- Used strong communication skills to complete multiple tasks simultaneously.
- Worked with game developers on resolving numerous in-game issues.
- Tested new features and levels for video games on various platforms.
Education
Temporary Leave - Sports Management
University of Minnesota
Twin CitiesSkills
- Communication
- Customer Service
- Conflict Resolution
- Call Handling
- MS Office (Word, Excel, PowerPoint)
- Sales Support
- Time Management
- Staff Supervision
Languages
English
Professional
Russian
Limited
Timeline
Front Desk Supervisor
Renaissance Hotel at the Depot
04.2022 - 09.2024
Game Tester
Activision Publishing Inc
03.2020 - 08.2020
Temporary Leave - Sports Management
University of Minnesota
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