Victoria Debrito
Whitehouse Station,NJ
Summary
My name's Victoria Debrito and I've been in the service/customer service industry for 7 years, I've grown very knowledgeable about budgeting, inventory controls and compliance standards. I am a hardworking and quick learning professional with excellent administrative and business management abilities, and open mindedness to piling up some new skills and experiences!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salon Manager
The Body Department
01.2021 - 02.2022
- Providing excellent customer service to achieve a high percentage of customer retention and good reviews
- Overlooking employees to make sure services are being completed correctly and efficiently
- Handling difficult situations where a client may be upset and resolve the situation
- Listening carefully to clients needs and wants to better understand how to accommodate to their specific requirements
- Dedicating extra time to clients to ensure a positive experience thus receiving maximum client retention
- Managing the flow of incoming and outgoing money and deposits, along with completing payroll and budgeting the business
- Making confirmation calls / answering any client questions in person/ over the phone
- Booking new clients and explaining services with the intention of upselling an add on services
Lash Trainer
The Lash Lounge
04.2019 - 01.2021
- Training new stylists and educating them on how to perform services / consult clients properly to guarantee a professional and efficient service
- Consulted clients to learn exactly what their desired outcome is and perfect it
- Sell upgrades or add on services to clients
- Sell retail/ teach clients about aftercare/ product knowledge
- Sanitize and clean all tools / beds in the salon
- Check clients in and out of the salon at a fast pace
- Follow up with clients and answer incoming calls in regards to booking appointments/ service questions
- Manage money when clients paid cash and count register at the end of the day.
Cashier/Customer Service
MonkeySports, Inc.
02.2017 - 03.2019
- Answering phones for customer orders/ membership information
- Counted all inventory including new shipments
- Scanned and checked out customers in a very fast past
- Counted the register at the end of the work shift
- Guided customers to products in the store they needed assistance with
- Restocked baseball and hockey apparel along with tagging and scanning new inventory into the system
- Provided great customer service in order to gain more positive reviews and feedback.
Education
Esthetician license -
Innovate Salon Academy
04.2019
High school diploma -
Colonia High School
06.2018
Skills
- Team Member (5 years)
- Customer service (6years)
- Retail sales (4 years)
- Communication skills (7 years)
- Phone etiquette (5 years)
- Body Waxing (1 year)
- Lash extensions (45 years)
- Front Desk (4 years)
- Upselling (5 years)
- Cash Handling (5 years)
- Cash register (7 years)
- Front desk (4 years)
- Cash handling (7 years)
- Driving (5 years)
- Office experience
Certification
Esthetician
Timeline
Salon Manager
The Body Department
01.2021 - 02.2022
Lash Trainer
The Lash Lounge
04.2019 - 01.2021
Cashier/Customer Service
MonkeySports, Inc.
02.2017 - 03.2019
Esthetician license -
Innovate Salon Academy
High school diploma -
Colonia High School
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