Energetic Shift Lead Manager experienced in supervising daily operations and training team members to enhance workflow and ensure compliance. Delivered high-quality service through effective problem-solving and proactive team management. Committed to advancing organizational objectives with a focus on continuous improvement and team development.
Work History
Shift Lead Manager
4 Years 5 Months
Taco Bell | 02.2022 - 07.2026
Supervised daily operations to ensure efficient workflow and optimal staff performance.
Trained and mentored team members on service standards and operational procedures.
Implemented health and safety protocols to maintain compliance with company standards.
Helped lead my team through rushes and downtime.
Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Exercised composure under pressure and in escalated customer service scenarios.