Victoria De La Rosa- Johnson
Spanish Springs,NV
Summary
Assistant Sales Manager with demonstrated record of success as sales team leader with exceptional relationship-building skills, persuasive communication style and motivational approach. Highly experienced with the Cannabis market and proven talent in learning new products, services and processes quickly.
Well-versed in developing and implementing effective sales strategies to maximize profits. Knowledgeable about complying with industry standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
7
7
years of professional experience
Work History
Remote Management Assistant
RITUAL Fashion
2022.01 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Developed and implemented strategies to streamline office operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
Assistant Manager of Sales
Urbn Leaf
2020.02 - 2021.02
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Coached employees on upselling products and recommending enhanced services.
- Supported staff with training, guidance and confident leadership.
- Led clinic staff to achieve financial, operational and customer service goals.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted daily effective sales huddles with 8-person team to focus on behaviors that would convert to sales.
- Managed and developed sales team.
Cannabis Consultant
Seirra Well
2016.03 - 2019.03
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created and implemented Standard Operating Procedures
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Onboarded new employees to boost industry standards.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Associate of Arts -
Truckee Meadows Community College
Reno, NVEsthetics License - Esthetics
Marinello School of Beauty - Reno
Reno, NV07.2014
Skills
- Administrative Duties
- Project Schedule Coordination
- Organizing and Categorizing Data
- Business Correspondence
- Personnel Training
- Quickbooks and Asana Familiarity
- Consultative and Effective Selling Techniques
- Staff Management
- Industry Systems; Indica, Indica Online, MJ Freeway, Metric
- Workflow Processes
- Cash Counting
Timeline
Remote Management Assistant
RITUAL Fashion
2022.01 - Current
Assistant Manager of Sales
Urbn Leaf
2020.02 - 2021.02
Cannabis Consultant
Seirra Well
2016.03 - 2019.03
Associate of Arts -
Truckee Meadows Community College
Esthetics License - Esthetics
Marinello School of Beauty - Reno
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