Victoria DeLaTorre-Kennedy
Henderson,Nevada
Summary
Organized and motivated professional with 15+ years experience in Customer Service and Team Leadership. Seeks opportunities to improve processes and workflows for team benefit. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Customer Service and Ecommerce Team Leader
Whole Foods Market
Henderson, NV
09.2010 - 10.2023
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions using Workday.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures using Microsoft Word and Excel.
- Collaborated with other departments to ensure alignment of goals across teams.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management using Kronos.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Maintained positive work environment that promoted collaboration between team members.
Customer Service Associate Team Leader
Whole Foods Market
Henderson, NV
05.2008 - 09.2009
- Work with Team Leader to achieve cost, margin, expense and labor targets.
- Maintain knowledge of company products and services to promptly resolve complaints and concerns.
- Provide timely, thorough, and thoughtful performance evaluations.
- Model and deliver outstanding customer service.
- Evaluates and documents team member work performance.
Education
Associate of Science - Travel And Resort Marketing
State University of New York
Cobleskill 06.1998
Skills
- Adaptability
- Teamwork and Collaboration
- Reliable and Responsible
- Issue Resolution
- Verbal and Written Communication
- Honest and Ethical
- Positive Customer Engagement
- Cash Handling
References
References available upon request.
Timeline
Customer Service and Ecommerce Team Leader
Whole Foods Market
09.2010 - 10.2023
Customer Service Associate Team Leader
Whole Foods Market
05.2008 - 09.2009
Associate of Science - Travel And Resort Marketing
State University of New York
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