Victoria Dellova
Lewisville,NC
Summary
Dynamic and results-driven professional with extensive experience at Red Robin, excelling in enhancing service efficiency and guest satisfaction. Proven ability to streamline operations and train staff, leveraging strong multitasking and ALOHA POS skills to achieve 100% accuracy in order processing. Committed to optimizing inventory management and fostering a positive team environment.
Overview
5
5
years of professional experience
Work History
ToGo Specialist
Red Robin
Winston-Salem, NC
11.2020 - Current
- Streamlined to-go order process, enhancing customer satisfaction and service speed.
- Coordinated with kitchen staff to ensure accurate and timely order fulfillment.
- Trained new team members on protocols for handling takeout orders efficiently.
- Managed inventory levels of to-go containers, reducing waste and optimizing supply usage. Organization and cleanliness is optimal.
Service Partner
Red Robin
Glen Allen, VA
11.2020 - Current
- Directed operational strategies to enhance service efficiency and guest satisfaction.
- Mentored staff on best practices, ensuring compliance with company standards and policies.
- Implemented training programs that improved team performance and reduced turnover rates.
- Streamlined inventory management processes, reducing waste and optimizing supply chain operations.
Host
Red Robin
Glen Allen, VA
11.2020 - Current
- Managed guest seating arrangements to optimize flow and enhance customer experience.
- Coordinated with kitchen staff to ensure timely food delivery and service quality.
- Trained new hosts on best practices for welcoming guests and managing waitlists.
- Communicated effectively with guests to address inquiries and resolve concerns promptly.
Education
High School Diploma -
Freeman High School
Richmond, VA06-2018
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner - cross trained in multiple restaurant positions
- Guest interaction for order taking and payment processing on ALOHA POS
- Personal expectation of 100% accuracy
Timeline
ToGo Specialist
Red Robin
11.2020 - Current
Service Partner
Red Robin
11.2020 - Current
Host
Red Robin
11.2020 - Current
High School Diploma -
Freeman High School