VICTORIA DELOSSANTOS
Houston,Texas
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Agent
RPM Living
12.2024 - Current
- Show rental properties to prospective tenants, highlighting features and community amenities.
- Handle lease agreements, renewals, and move-in/move-out inspections.
- Maintain knowledge of market trends to effectively price and advertise available units.
- Resolve tenant concerns promptly, ensuring high satisfaction and retention rates.
- Collect application fees, security deposits, and initial rent payments in accordance with company policy.
- Conduct background checks and processed rental applications efficiently.
- Support office with administrative duties including answering phones, responding to emails, and updating records.
Project Coordinator/Accounting Clerk
Dalco Roofing
01.2022 - 12.2024
- Demonstrated excellent problem solving abilities when faced with challenges or unexpected changes in scope or timeline.
- Organized and maintained physical and digital files related to production and accounting processes.
- Successfully coordinated and managed the production of multiple projects simultaneously.
- Communicated with vendors to coordinate delivery of supplies.
- Assisted employees, vendors, and clients by answering questions related to accounts, procedures and services.
- Researched and resolved accounting discrepancies.
- Provided administrative support and workplace training to team members.
- Communicated with clients to discuss project objectives and requirements.
Training Manager
BMB Dining Services
08.2019 - 01.2022
- Assisted in the hiring, training, and growth of each employee.
- Prepared staff work schedules weekly.
- Maintained a high level of customer service by addressing patron complaints promptly and professionally.
- Provided leadership by setting clear expectations for team members.
- Delegated tasks to staff members, monitored performance and provided constructive feedback.
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
Assistant General Manager
Center Court Pizza & Brewery
10.2018 - 08.2019
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Recruited and hired associates to meet business needs and requirements.
- Monitored daily operations of various departments, developing action plans when necessary.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
Education
High School - undefined
Texas City High School
06.2011
Skills
- Data Entry
- Records Management
- Interpersonal Skills
- Task Prioritization
- Deadline Management
- General Office Skills
- Management Experience
- Schedule Coordination
- Leasing and sales
Certification
- TABC Certified
- Food Handlers Certified
Timeline
Leasing Agent
RPM Living
12.2024 - Current
Project Coordinator/Accounting Clerk
Dalco Roofing
01.2022 - 12.2024
Training Manager
BMB Dining Services
08.2019 - 01.2022
Assistant General Manager
Center Court Pizza & Brewery
10.2018 - 08.2019
High School - undefined
Texas City High School
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