Victoria Devereaux

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Handled any conditions sent from underwriting departments.
• Prepared file for final clear-to-close by branch management.
• Processed mortgage loan applications accurately and successfully for over 16 years.

I was laid off work at CMG Financial in October 2022 due to the mortgage industry highs and lows

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.

• Managed approximately 39 incoming calls, emails and faxes per day from customers.
• Insured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Provided quick turnaround times to maintain fast-past schedule.
• Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues while managing approximately 30 incoming calls, emails and faxes per day.

• Improved team productivity by offering training sessions on new software features and industry best practices.
• Coordinated effectively with various departments to resolve any discrepancies or missing information within loan documents.
• Managed a high volume of loan applications, prioritizing tasks to ensure timely completion according to deadlines.
• Enhanced customer satisfaction by providing timely updates and clear communication throughout the loan process while managing approximately 30 incoming calls, emails and faxes per day.