Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Dillon

Nashville,TN

Summary

A seasoned Collections Specialist with a proven track record of success. Consistently breaking company records for the lowest delinquency month over month, demonstrating my ability to effectively manage collections processes. Utilizing strategic approaches to ensure timely payments and minimize delinquency rates. Additionally, I was a part of a task force dedicated to lowering delinquency company-wide, implementing innovative strategies. Beyond my contributions to collections, I am also involved in team development and organizational improvement. Taking pride in planning team events that boost morale and foster camaraderie. Furthermore, I am committed to my professional development, and am pursuing a master's degree, eager to expand my knowledge and skill set. I am enthusiastic about taking on a new role with long-term growth and advancement potential, where I can continue to drive success and make meaningful contributions.

Overview

6
6
years of professional experience

Work History

Collections Specialist

Tricon Residential
Nashville, TN
06.2022 - Current
  • Maintained a consistent record of over four million dollars collected every month.
  • Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.

Carhop Server

Sonic Drive In
Mount Juliet, TN
07.2018 - 06.2022
  • Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
  • Assisted other team members when needed during busy times or special events.
  • Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.

General Manager

Sonic Drive In
Mount Juliet , Tennessee
05.2021 - 08.2021
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Education

MBA -

Middle Tennessee State University
Murfreesboro, TN
05-2025

BBA - Business Administration And Marketing

Cumberland University
Lebanon, TN
12-2023

High School Diploma -

Macon County High School
Lafayette, TN
05-2020

Skills

  • Business Correspondence Writing
  • Relationship Building
  • Event Planning
  • New Hire Training
  • Performance Improvements
  • Proficiency in Excel

Timeline

Collections Specialist

Tricon Residential
06.2022 - Current

General Manager

Sonic Drive In
05.2021 - 08.2021

Carhop Server

Sonic Drive In
07.2018 - 06.2022

MBA -

Middle Tennessee State University

BBA - Business Administration And Marketing

Cumberland University

High School Diploma -

Macon County High School
Victoria Dillon