Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Dillon

Dayton

Summary

Experienced Operations Manager known for strong problem-solving and communication skills. Adept at managing dispatch operations and leading teams to achieve timely deliveries while maintaining safety compliance.

Overview

21
21
years of professional experience

Work History

Operations Manager

The Reel LLC
Dayton
08.2023 - Current
  • Oversee daily delivery operations for an Ontrac RSP.
  • Provide daily dispatch support for 12 routes.
  • Recruit, train, schedule, coach, and terminate drivers as necessary.
  • Act as point of contact between Ontrac and The Reel LLC.

Lead Dispatcher

OnTrac
Dayton
01.2005 - 08.2023
  • Coordinated daily dispatch operations to ensure timely deliveries.
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Investigated complaints from customers regarding late arrivals or missed pickups.
  • Managed communication between drivers and warehouse staff for smooth logistics.
  • Utilized routing software to optimize delivery routes and schedules.

Education

High School Diploma -

Staunton High School
Staunton, IL
06-1995

Skills

  • Problem solving
  • Safety compliance
  • Dispatch operations
  • Effective communication
  • Building rapport with drivers from diverse backgrounds
  • Customer relations

Timeline

Operations Manager

The Reel LLC
08.2023 - Current

Lead Dispatcher

OnTrac
01.2005 - 08.2023

High School Diploma -

Staunton High School

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