Victoria Dominguez
Columbus Community Hospital
Weimar
1
Certification
5
years of professional experience
Dynamic Clinic Supervisor with a proven track record at Columbus Community Hospital, excelling in clinical leadership and patient care coordination. Expert in HIPAA compliance and staff training, I enhanced patient satisfaction through personalized care plans and streamlined operations, significantly improving service delivery efficiency. Certified in CPR/AED, I foster effective communication within teams.
Work History
Clinic Supervisor
1 Year 9 Months- Supervised daily clinic operations, ensuring compliance with healthcare regulations and protocols.
- Coordinated patient scheduling and managed appointment flow to enhance service delivery efficiency.
- Trained and mentored new staff on clinic procedures and best practices to improve team performance.
- Implemented process improvements that streamlined administrative tasks, reducing delays in patient care services.
- Contributed to quality assurance initiatives by conducting regular audits of clinic practices and documentation accuracy.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Handled all of the outpatient coding for the clinic.
Medical Assistant
5 Months- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
- Maintained accurate medical records using electronic health record (EHR) systems for improved data access.
- Educated patients on medication usage, preventive care, and healthy lifestyle choices to promote wellness.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Prepped patients for Nasal Endoscopies and Esophageal Catheter-Based pH monitoring study,
Store Manager
1 Year 5 Months- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Managed inventory levels, implementing strategies to minimize waste and optimize stock availability.
- Trained and developed team members on customer service protocols, enhancing overall guest experiences.
- Implemented promotional campaigns, driving sales growth and increasing customer engagement at the store level.
- Ensured compliance with health and safety regulations, maintaining high operational standards across all areas of the store.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive service recovery measures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
High School Diploma
Skills
Clinical leadership
HIPAA compliance
Effective communication
Training and mentoring
Insurance verification
Patient care coordination
Appointment scheduling
Staff supervision
Clinical safety
Medical records management
Employee training
Medical billing
Multitasking Abilities
Certified in CPR/AED
Certification
- Certified Phlebotomist
- BLS Certificate
Timeline
Clinic Supervisor
Columbus Community Hospital
11.2024 - 08.2026Read More
Medical Assistant
Prana Health
04.2024 - 09.2024Read More
Store Manager
Dairy Queen
03.2021 - 08.2022Read More
Weimar High School
High School Diploma
Read More