Victoria Duncan
Willoughby,Ohio
Summary
Experienced full-time night shift case worker seeking part-time opportunities in customer service or data entry. Compassionate and team-oriented individual driven by a strong desire to assist in resolving challenges. Available Monday to Sunday, 8am to 8pm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Mcintyre Center
01.2023 - Current
- Established ongoing clinical relationship with clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
Security Guard
1st Security Services
05.2021 - 11.2022
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Responded quickly to incidents.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Receptionist
Haas Insurance
10.2020 - 12.2020
- Corresponded with clients through email, telephone, and postal mail during open enrollment season.
- Greeted incoming visitors and directed several lines of calls.
- Confirmed appointments, communicated with clients, and updated client records using excel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service
Dillard's
10.2018 - 09.2020
- Successfully handled a high volume of incoming customer calls in a timely and efficient manner.
- Promoted sales by encouraging customers to open a store credit card.
- Filled customer orders with accuracy and attention to detail.
- Increased customer service success rates by quickly resolving issues.
Crew Member
Wendy's
04.2015 - 08.2017
- Courteously handled any customer discrepancies while balancing register and kitchen responsibilities.
- Trained new employees in all positions of the store
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science in Criminology & Criminal Justice -
The University of Akron
Akron, Ohio12.2021
Associate of Arts -
Lakeland Community College
Kirtland, Ohio12.2019
Skills
- Proficient in PSPP
- Knowledgeable in microsoft applications
- Organizational Skills
- Documentation
- Case Management
Coursework
- Abnormal Psychology
- Critical Incident Management Homeland Security
- Statistics
- Social Inequalities
Certification
- First Aid/CPR Certified
Timeline
Client Care Coordinator
Mcintyre Center
01.2023 - Current
Security Guard
1st Security Services
05.2021 - 11.2022
Receptionist
Haas Insurance
10.2020 - 12.2020
Customer Service
Dillard's
10.2018 - 09.2020
Crew Member
Wendy's
04.2015 - 08.2017
Bachelor of Science in Criminology & Criminal Justice -
The University of Akron
Associate of Arts -
Lakeland Community College
Similar Profiles
PAULINE MEEKERPAULINE MEEKER
Client Care Coordinator at McIntyre CenterClient Care Coordinator at McIntyre Center
Theryn SamuelssonTheryn Samuelsson
Laborer at McIntyre EarthworksLaborer at McIntyre Earthworks
Kyle CavanessKyle Cavaness
Machine Operator at Tenneco Automotive, McIntyre DriveMachine Operator at Tenneco Automotive, McIntyre Drive
Kimberly StephensKimberly Stephens
Senior Service Manager at Stratus UnlimitedSenior Service Manager at Stratus Unlimited
CHARMANE OSBORNECHARMANE OSBORNE
Revenue Cycle Access Specialist at University HospitalsRevenue Cycle Access Specialist at University Hospitals