Carolain Casado
Bronx,NY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
X-treme Care
Peekskill, NY
05.2026 - Current
- Coordinated client appointments and ensured timely follow-up on service inquiries.
- Implemented process improvements to enhance client communication and satisfaction.
- Led training sessions for new staff on client care protocols and best practices.
- Managed case documentation and maintained accurate records in CRM systems.
Patient Generalist
MeDrite
New York, NY
06.2023 - 06.2025
- Manages all telephone and in-person inquiries, schedules appointments, drafts documents such as correspondence and memos, and manages the receptionist area
- Assists with patient check-in process by ensuring all medical forms are completed accurately and information is updated in the computerized system
- Completes patient health insurance information and verification ensuring all referrals are accurate and valid
- Performs other administrative tasks such as ordering and managing all inventory of office supplies
Offsite Patient Generalist
New York City Emergency Management, Asylum Seeker Resource Navigation Center
New York, NY
07.2023 - 03.2025
- Manages data entry, maintains up-to-date client logs, and ensures all electronic files are uploaded electronically
- Monitors and tracks all departmental data as it relates to services provided for internal and external reporting
- Serves as point of contact and refers individuals to appropriate immigration services by using all tools of communication
- Organizes and reviews requests for financial assistance in support of immigration applications; Notifies all clients of their eligibility and any decisions
- Supports community outreach, and reminds individuals of their upcoming appointments and meetings
- Assists in cultivating new community partners that will serve immigrant communities
Certified Crew Trainer
Chipotle Mexican Grill
New York, NY
06.2021 - 12.2022
- Instructed new employees on how to perform their job duties
- Delivered exceptional customer service to exceed the store’s daily sales goal
- Maintained a professional attitude with sincerity and enthusiasm reflecting the company’s commitment
Accounting Intern
D’yovany Fiestas
New York, NY
11.2021 - 05.2022
- Delivered exceptional customer service by answering customer’s inquiries and follow-ups
- Reconciled invoices, identified discrepancies, and issued to customers and partners as needed
- Created, updated expense reports, and entered financial transactions into internal databases
- Processed reimbursement forms, prepared bank deposits, reviewed and filed payroll documents
Sales Representative
T-Mobile
New York, NY
03.2022 - 03.2022
- Sold wireless phones, service plans, and accessories in a fast-paced environment
- Delivered outstanding customer service to gain and retain customers
- Participated in events and promotions outside of the store
- Performed daily opening and closing procedures to maintain store appearance and help create a positive work environment
Customer Service Representative
PLS Financial Services
Bronx, NY
03.2021 - 04.2021
- Ensured delivery of exceptional customer service to meet the customer’s needs; Resolved customer complaints about increased satisfaction
- Established compliance with federal, state, and local regulations
- Provided support with transaction processing, maintenance of cash drawers, and cash handling procedures
- Marketed within the community to increase market share and store revenue
Education
High School Diploma - undefined
World View High School
Bronx, NY06.2019
Skills
- Language: Fluent in Spanish, Proficient in English
- Computer: Expert in Microsoft Office, Proficient in QuickBooks
- Organizational skills
- Scheduling
- Database coordination
- Claims resolution
- Teamwork and collaboration
- Customer service
Certification
Certification
- Pharmacy Technician April 2024
License
- Health and Safety training May 2026
Timeline
Client Care Coordinator
X-treme Care
05.2026 - Current
Offsite Patient Generalist
New York City Emergency Management, Asylum Seeker Resource Navigation Center
07.2023 - 03.2025
Patient Generalist
MeDrite
06.2023 - 06.2025
Sales Representative
T-Mobile
03.2022 - 03.2022
Accounting Intern
D’yovany Fiestas
11.2021 - 05.2022
Certified Crew Trainer
Chipotle Mexican Grill
06.2021 - 12.2022
Customer Service Representative
PLS Financial Services
03.2021 - 04.2021
High School Diploma - undefined
World View High School