Victoria Naquin
Houma,LA
Summary
Dynamic Medical Receptionist with proven expertise at Southern Surgical Center, enhancing patient satisfaction through exceptional front desk operations and empathetic communication. Skilled in HIPAA compliance and insurance verification, I streamline patient registration and maintain accurate records, fostering trust and loyalty while supporting healthcare providers in delivering quality care.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Southern Surgical Center
05.2023 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved accuracy of patient data with meticulous record-keeping.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Reduced administrative errors by consistently verifying insurance information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Maintained current and accurate medical records for patients.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Medical Receptionist
OrthoLA
06.2021 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Education
Medical Coding & Insurance Billing
Fletcher Techincal Community College
Houma, LA05.2021
Terrebonne High School
Houma, LA05.2020
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Office administration
- HIPAA compliance
- Insurance verification
- HIPAA guidelines
- Payment collection
- Patient relations
- Records management
- Medical charting
- Co-payment collection
- Computer proficiency
- Data entry
Timeline
Medical Receptionist
Southern Surgical Center
05.2023 - Current
Medical Receptionist
OrthoLA
06.2021 - 05.2023
Medical Coding & Insurance Billing
Fletcher Techincal Community College
Terrebonne High School
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