Victoria Easterling
Louin,MS
Summary
Detail-oriented Benefit Program Associate with expertise in office administration and client communications. Proficient in managing inquiries and ensuring timely responses, contributing to effective client support and satisfaction.
Overview
14
14
years of professional experience
Work History
Benefit Program Associate
MDHS
Bay Springs, Mississippi
02.2024 - Current
- Managed office communications and ensured timely responses to inquiries.
- Maintained filing systems and organized important documents for easy access.
- Handled incoming mail and distributed correspondence to appropriate parties.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Updated contact lists on a regular basis; created new contacts as needed.
PCA
Ability Works Rehab Services
Brandon, Ms
01.2021 - 01.2024
- Assisted clients with daily living activities and personal care needs.
- Supported rehabilitation programs through compassionate and patient-centered care.
- Monitored client progress and reported changes to the healthcare team.
- Collaborated with multidisciplinary teams to ensure comprehensive client support.
- Provided emotional support and encouragement to enhance client well-being.
- Trained new staff on best practices for delivering personal care services.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Maintained accurate records of client care services provided on a daily basis.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Assisted patients with recreational activities such as reading books or playing board games.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
CNA
Jasper General Nursing Home
Bay Springs, Mississippi
04.2012 - 06.2014
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in resident rooms and common areas.
- Collaborated with team members to provide compassionate care.
- Documented residents' conditions and care provided accurately.
- Supported rehabilitation exercises under the direction of therapists.
- Responded promptly to resident needs and emergencies effectively.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
GED -
Poplarville High School
Poplarville, MS05-2002
Some College (No Degree) - CNA
Pine Belt Learning Center
Laurel MsSkills
- Office administration
- Client communication
- Filing systems management
- Emergency response
- Personal care support
- Patient confidentiality
Timeline
Benefit Program Associate
MDHS
02.2024 - Current
PCA
Ability Works Rehab Services
01.2021 - 01.2024
CNA
Jasper General Nursing Home
04.2012 - 06.2014
GED -
Poplarville High School
Some College (No Degree) - CNA
Pine Belt Learning Center