Victoria Embry
Marshfield,MO
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
15
15
years of professional experience
Work History
Medical Secretary
CoxHealth Nephrology
Springfield, MO
12.2023 - Current
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Coordinated referrals between primary care physicians and specialists as required.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Answered phone calls to provide assistance, information, and medical personnel access.
Office Manager
Ozarks Cultured Marble Inc.
Springfield, MO
01.2019 - 11.2023
- Supervised staff members, organized schedules and delegated tasks.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored inventory levels and placed orders when needed.
- Assisted in developing budgets for departmental expenses.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
Lebanon, MO
10.2017 - 01.2018
- Provided emotional support to patients undergoing hemodialysis treatments by listening attentively and responding compassionately.
- Operated water purification systems that produce high quality water used in hemodialysis processes.
- Performed pre-treatment patient assessments, including vital signs and weight measurements.
- Maintained accurate records of patient treatments, including the type of treatment received, duration of treatment and any other relevant information.
- Conducted laboratory tests on blood samples taken from patients before and after dialysis sessions.
- Assisted nurses in providing patient care by performing tasks such as taking vital signs or collecting specimens.
- Calibrated machines used for hemodialysis treatments according to established protocols.
- Cleaned and maintained equipment used for dialysis treatments according to safety protocols.
- Inspected all medical instruments prior to use on each patient to ensure sterility and safety.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
Certified Training Communications Officer
Webster County 911
Marshfield, MO
10.2010 - 01.2018
- Coordinated dispatch operations for county law enforcement across seven municipalities, including Police, Fire, and EMS.
- Entered, modified, and cancelled entries for stolen items, missing persons, wanted individuals, and protection orders.
- Collaborated with court officials and clerks to ensure accurate information exchange.
- Conducted interviews and trained all new communication officer new hires.
- Developed training workbook, tests, quizzes, and remedial training materials for fellow training officers.
- Implemented daily lesson plans to enhance training effectiveness for communication officer candidates.
Education
High School Diploma -
Niangua High School
Niangua, MO05-2004
Skills
- Patient scheduling
- Medical record management
- HIPAA compliance
- Data entry
- Referral coordination
- Office supply management
- Microsoft Excel
- Customer service
- Team leadership
- Employee training
- Attention to detail
- Emergency response
- Communication systems
- Call prioritization
- Computer-based dispatch systems
- Works Well Under Pressure
- Map reading skills
- Police and fire procedures
- Patient assessment
- Water quality monitoring
- Dialysis machine operation
- Advanced nephrology knowledge
- Patient observation
References
References available upon request.
Timeline
Medical Secretary
CoxHealth Nephrology
12.2023 - Current
Office Manager
Ozarks Cultured Marble Inc.
01.2019 - 11.2023
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care Dialysis
10.2017 - 01.2018
Certified Training Communications Officer
Webster County 911
10.2010 - 01.2018
High School Diploma -
Niangua High School