Victoria Escobar
Roma,TXTx
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Maximus
Pharr, TX
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints
- Facilitates translation services for spanish speaking callers
- Escalate calls or issues to appropriate staff
- Attend meetings and trainings on-site
- Assisted superviosor with handling birthdays
- Keep an up to date knowledge of systems and programs
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Clerk
County of Starr
Rio Grande City, TX
01.2014 - 01.2021
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a timely manner
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed detailed spreadsheets to track financial data and trends.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Provider
Starr home health
Rio Grande City, TX
Education
Some College (No Degree) - Buisness Admin
Central Texas College
Killeen, TXPersuing Bachelor in Nursing For Medical Billing And Coding - Medical Insurance Coding
Texas Southmost College
Brownsville, TXSkills
- Account updating
- Information Security
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Scheduling
- Data Entry
- Problem-solving abilities
- Staff Training
- Shipping and receiving understanding
- Client Relations
- Clerical Support
- Critical Thinking
- Courteous demeanor
- Call Center Operations
- Spreadsheets
- Administrative Support
- Microsoft Outlook
- Research
- Computer Proficiency
- Reading Comprehension
- Researching
- Customer Service
- Conflict Mediation
- Follow-up skills
- In-store support
- Positive and professional
Timeline
Customer Service Representative
Maximus
02.2023 - Current
Clerk
County of Starr
01.2014 - 01.2021
Provider
Starr home health
Some College (No Degree) - Buisness Admin
Central Texas College
Persuing Bachelor in Nursing For Medical Billing And Coding - Medical Insurance Coding
Texas Southmost College