Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

Victoria Fankhauser

Jacksonville,FL

Summary

Friendly and reliable certified Esthetician with knack for client relationship building and customer service. Advanced training in microdermabrasion, facials, and waxing. Passionate job seeker with strong organizational skills eager to secure entry-level Spa position. Catalyst for increasing dollar value per customer and solving business problems. Empathetic people person who can quickly establish rapport and gain buy-in. Ready to help team achieve company goals. Swiftly attains leadership roles in all aspects of the business and quickly grasps new concepts and ideas. Results driven.

Overview

6
6
years of professional experience

Work History

Waitress/Server

TacoLu Restaurant
03.2023 - Current
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Worked effectively in fast-paced environments.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collected payments, processed transactions, and updated relevant records.
  • Resolved customer complaints and facilitated conflict resolutions.

Assistant Manager/Server

SALT LIFE RESTAURANT
08.2018 - 03.2023
  • Assistant Manager/Waitress Lead for top revenue restaurant in St.Augustine
  • Handled closing operations, wait staff lead, top producer per ticket.
  • Trusted with closing and reporting day’s activities and receipts to owners.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Onboarded new employees with training and new hire documentation.

Waitress/Server

RIVER AND POST RESTAURANT
11.2021 - 05.2022
  • Worked rooftop bar/lounge
  • Worked downstairs restaurant
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Consistent top sales producer.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Education

Florida State College At Jacksonville
Jacksonville, FL
04.2024

Skills

  • Guest Relations
  • Facial Treatments
  • Front Desk Management
  • Trained and executed the modalities of an 11-n-1 E Mark Facial Machine
  • Infection Control knowledge (FDA, SDS, OSHA) and exercise proper protocols to ensure that the spread of the disease is controlled
  • Created Consultation and Consent Forms
  • Attended various class demonstrations for Career Advancement and Training
  • Created Skincare Protocols for various skin disorders and diseases with treatment plans
  • Demonstrated and Performed: Waxing, Microdermabrasion, and Gel Based Exfoliation
  • Ability to categorize various Skin Types on the Fitzpatrick Scale and identify Grades of Acne
  • Proficiently aware of all Florida Laws as it relates to Facial Specialty and Salon Care procedures
  • Facial and Scalp Massage

Key Qualifications

  • Sales Leader
  • Customer Service
  • Strong Relationship Builder
  • Exemplary Interpersonal Skills
  • Proven results
  • Self-Driven
  • Excellent Communicator
  • Operations Expertise

Timeline

Waitress/Server

TacoLu Restaurant
03.2023 - Current

Waitress/Server

RIVER AND POST RESTAURANT
11.2021 - 05.2022

Assistant Manager/Server

SALT LIFE RESTAURANT
08.2018 - 03.2023

Florida State College At Jacksonville

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Victoria Fankhauser