Victoria Fankhauser
Jacksonville,FL
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Ready to help team achieve company goals. Swiftly attains leadership roles in all aspects of the business and quickly grasps new concepts and ideas.
Overview
6
6
years of professional experience
Work History
Waitress/Server
TacoLu Restaurant
03.2023 - Current
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected payments, processed transactions, and updated relevant records.
- Resolved customer complaints and facilitated conflict resolutions.
Waitress/Server
RIVER AND POST RESTAURANT
11.2021 - 05.2022
- Worked rooftop bar/lounge
- Worked downstairs restaurant
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Consistent top sales producer.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Assistant Manager/Server
SALT LIFE RESTAURANT
08.2018 - 03.2023
- Assistant Manager/Waitress Lead for top revenue restaurant in St.Augustine
- Handled closing operations, wait staff lead, top producer per ticket.
- Trusted with closing and reporting day’s activities and receipts to owners.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Onboarded new employees with training and new hire documentation.
Education
Certified Esthetician
Florida State College At Jacksonville
Jacksonville, FLSkills
- Guest Relations
- Safe Food Handling
- Front Desk Management
- Hospitality service expertise
- High-volume dining
- Upselling techniques
- Wine Knowledge
Key Qualifications
• Sales Leader
• Customer Service
• Exemplary Interpersonal Skills
• Guest Hospitality
Timeline
Waitress/Server
TacoLu Restaurant
03.2023 - Current
Waitress/Server
RIVER AND POST RESTAURANT
11.2021 - 05.2022
Assistant Manager/Server
SALT LIFE RESTAURANT
08.2018 - 03.2023
Certified Esthetician
Florida State College At Jacksonville