Victoria Fasano
Mystic,CT
Summary
Highly motivated and compassionate individual with a strong interest in cultivating a career within the medical field. Successfully completed a medical assistant certification program and have gained hands on training with patient care, phlebotomy, and EKG application. Committed to providing exceptional patient care, collaborating effectively, and continuously learning. Ready to contribute positively to a patient-centered environment while advancing my knowledge in a dynamic healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Shoreline Hyundai
12.2023 - Current
- Provide customers with information and advice on warranty customers and potential cost savings.
- Educate up to 25 customers a day on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieve high customer satisfaction standards and ratings to meet or exceed CSI targets.
- Manage multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintain detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Ensure high-quality service completion by closely monitoring work progress of up to 25 vehicles and promptly addressing any issues or concerns daily.
Expeditor
Rocks21
08.2020 - 01.2024
- Participated in continuous improvement strategies, suggesting new ideas for improving overall operations for holiday banquets.
- Directing a team of runners while maintaining focus on 25+ food orders with up to 25 people per ticket with accuracy.
- Handled urgent concerns from customers, working to resolve issues quickly without compromising quality standards.
- Increased customer satisfaction by streamlining food delivery through developing organizational strategies and delegating individual responsibilities to as many as four runners per shift.
Lead Hostess/Server
Mystic Diner
05.2019 - 07.2020
- Greeted over 100+ customers a day, coordinating with staff to ensure an average wait time of 5-10 minutes.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Certification in Medical Assisting -
American Professional Educational Service
Norwich, CT09.2024
High School Diploma -
Ledyard High School
Ledyard, CT06.2018
Skills
- Customer Relations
- Task Prioritization
- Multitasking
- Effective Communication
- Administrative Experience
- Phlebotomy (14 hours)
- EKG (14 hours
- Immunization Administration
- Anatomy and Physiology Knowledge
- CPR
- Medical Terminology
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- Stop the Bleed - American College of Surgeons.
Timeline
Service Advisor
Shoreline Hyundai
12.2023 - Current
Expeditor
Rocks21
08.2020 - 01.2024
Lead Hostess/Server
Mystic Diner
05.2019 - 07.2020
Certification in Medical Assisting -
American Professional Educational Service
High School Diploma -
Ledyard High School
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- Stop the Bleed - American College of Surgeons.
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