Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Victoria Fenske

Victoria Fenske

Cape Coral,FL

Summary

Driven customer service representative with a track record of enhancing team productivity and customer satisfaction at Wawa. Excelled in staff training and problem-solving, ensuring operational excellence.


Demonstrated expertise in customer service and team motivation, leading to significant business growth. Skilled in complaint handling and safety, fostering a collaborative and efficient work environment.


Over the almost 3 years of being at wawa I have gained an immense set of skills that have made me improve and grow in the industry I am in. I started when I was 17 and quickly moved up into a management position. Wawa takes customer service and safety extremely seriously because of this it has helped me learn and build great relationships with customers. Since I turned 18 , I have become completely independent , worked hard so I can provide for myself. I may be young but that has not stopped me from progressing in any felid that I am in.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Supervisor

Wawa
02.2022 - Current
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Learned and mastered excellent customer service skills
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
  • Assisted in recruitment to build team of top performers.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Cultivated professional working relationships with peers and supervisors.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Customer Service Representative

Sunsplash
03.2021 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Cross-trained and backed up other customer service managers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cash handling skills
  • Time management skills

Education

High School Diploma -

Ida S. Baker High School
Cape Coral, FL
05.2022

Skills

  • Excellent Customer Service skills
  • Staff Training
  • Assignment Delegation
  • Complaint Handling
  • Effective Leadership
  • People Management
  • Safety
  • Teamwork and Collaboration
  • Team motivation
  • Problem-Solving
  • Team Check-Ins

Certification

Food Safety Certified

Timeline

Team Supervisor

Wawa
02.2022 - Current

Customer Service Representative

Sunsplash
03.2021 - 02.2022

High School Diploma -

Ida S. Baker High School

Similar Profiles

CREATE PROFILE
Victoria Fenske