Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Victoria Fink

Métairie,LA

Summary

Results-driven hospitality professional with a proven track record in enhancing customer satisfaction and streamlining payment processes at Boomtown Casino. Expertise in food presentation and complaint resolution ensures patrons receive exceptional service, contributing to a positive dining experience. Recognized for improving operational efficiency through adept payment processing and a commitment to excellence. Career aspirations focus on further optimizing service delivery in dynamic environments.

Overview

4
4
years of professional experience

Work History

Waitress

Acropolis
Metairie, la
03.2024 - Current
  • Set up and broke down the restaurant.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Presented menus and answered questions regarding items.
  • Prepared checks accurately and processed payments promptly.

Accounting assistant

Limousine Livery
New Orleans, la
02.2023 - 01.2025
  • Managed Excel spreadsheets and closed rides.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Managed the completion of ride services and finalized payments.

cocktail server

Boomtown Casino
Harvey, la
11.2021 - 02.2023
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Assisted in inventory control and restocking of bar supplies and ingredients.
  • Received payment by cash or credit card and return change when necessary.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Adhered to all company policies regarding responsible alcohol service practices.

waitress/bartender/hostess

Lauberge casino – Stadium
Baton Rouge, la
09.2020 - 11.2021
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Trained new employees to perform duties.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and confirmed complete orders.

Education

High school -

Bonnabel High School
Kenner, la
01.2008

Community college - Medical coding/ nursing

Delgado Community College
New Orleans, la

Skills

  • Dining area maintenance
  • Food presentation
  • Complaint resolution
  • Payment processing
  • Beverage service
  • Hospitality and accommodation
  • Time management
  • Decision-making
  • Problem-solving
  • Critical thinking
  • MS word, excel, and outlook
  • PowerPoint
  • Quick book

References

  • Karley Cop, 2253011333, 4 years, Photography
  • Rebecca Foltz, 5043039063, 9 years, Ochsner hospital

References

References available upon request.

Timeline

Waitress

Acropolis
03.2024 - Current

Accounting assistant

Limousine Livery
02.2023 - 01.2025

cocktail server

Boomtown Casino
11.2021 - 02.2023

waitress/bartender/hostess

Lauberge casino – Stadium
09.2020 - 11.2021

High school -

Bonnabel High School

Community college - Medical coding/ nursing

Delgado Community College

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Victoria Fink