Victoria Fogg
League City,TX
Summary
Dynamic professional with a strong work ethic and proven customer service skills, honed at Stayapt Suites. Adept at engaging guests and managing POS operations, I excel in building lasting relationships and enhancing customer satisfaction. Recognized for effective upselling and team support, I consistently drive positive outcomes in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Bombshells Restaurant And Bar
06.2025 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Memorial Curator
Angel Oaks Pet Crematory
01.2025 - 04.2025
- Provided personal assistance, emotional support and personal care to clients.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Processed death certificate and other required paperwork.
- Managed funeral home finances and performed general bookkeeping duties.
Front Desk Receptionist
The San Luis Resort, Spa and Conference Center
08.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Assistant General Manager
Stayapt Suites
06.2023 - 07.2024
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Front Desk Receptionist
Stayapt Suites
11.2022 - 06.2023
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Education
High School Diploma -
Clear Springs High School
League City, TXSkills
- Team member support
- Customer service
- Liquor, wine, and food service
- Guest engagement
- POS operation
- Customer feedback management
- Strong work ethic
- Effective customer upselling
Languages
Spanish
Limited Working
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Server
Bombshells Restaurant And Bar
06.2025 - Current
Memorial Curator
Angel Oaks Pet Crematory
01.2025 - 04.2025
Front Desk Receptionist
The San Luis Resort, Spa and Conference Center
08.2024 - 01.2025
Assistant General Manager
Stayapt Suites
06.2023 - 07.2024
Front Desk Receptionist
Stayapt Suites
11.2022 - 06.2023
High School Diploma -
Clear Springs High School