Victoria Fol
Annville,PA
Summary
Dedicated bartender with 2+ years in hospitality, creating memorable guest experiences, training staff, and supporting day-to-day bar operations. Known for building lasting customer relationships, leading with a positive attitude, and keeping service running smoothly in fast-paced environments. Eager to bring my leadership skills, strong work ethic, and passion for hospitality to a new opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Bartender/Server
Corvette Bar and Grille
Annville, PA
05.2024 - 06.2026
- Oversaw daily bar operations, ensuring exceptional customer service and drink quality in a high-volume restaurant/bar environment.
- Trained and onboarded new bartenders and servers, ensuring compliance with company standards, service procedures, and customer service expectations.
- Developed creative cocktail menus, driving customer interest and satisfaction.
- Upsold premium beverages, appetizers, and specials, helping increase overall sales and check averages.
- Built strong relationships with regular customers, contributing to repeat business and increased guest satisfaction.
- Maintained a clean, organized, and fully stocked bar and dining area while adhering to health and safety regulations.
Counter Manager
Macy's
Bay Shore, NY
02.2023 - 04.2024
- Managed multiple counters located in the beauty and fragrance departments (Clinique, Estee Lauder, Impulse, MAC, Chanel, Lancôme Etc.) to achieve daily counter goals.
- Trained all new hires within cosmetics and fragrance on product lines, procedures, store policies, and register.
- Worked with store and Clinique management for Consultant recruitment, selection, retention, new hire orientation, and the organization and achievement of daily goals.
- Worked with Clinique Coordinator to coach and develop Consultant skill levels.
- Consistently created a positive experience at the counter, representing the highest standards in the industry.
- Regularly made hundreds of phone calls weekly in order to maintain client relationships and grow sales.
- Met and exceeded Clinique daily counter sales and standards.
- Maintained an efficient, pristine counter and personal Clinique image.
- Managed and maintained Macy's social media outlets for cosmetics.
Prestige Beauty Advisor
Ulta
Massapequa Park, NY
01.2021 - 12.2022
- Exceptional Customer service and Customer retention. Friendly demeanor and welcoming approach.
- Kept up to date with the new launches, promotions, rewards programs, etc. To better service our guests.
- Maintained stock levels and displays to plans. Ensured store appearance standards were met at all times.
- Helped acclimate new hires to the role both on the sales floor and with register.
Skills
- Bartending, Mixology, Responsible Alcohol Service, Food & Beverage Service, High-Volume Hospitality, Multitasking, Upselling Techniques, Organizational Skills, Ability to Work Under Pressure, Management Experience, Social Media Management, Software Troubleshooting, Staff Training and Development, Recruitment and Onboarding
Certification
- Pennsylvania RAMP certification
- New York State ATAP and Food Handling certifications
Timeline
Lead Bartender/Server
Corvette Bar and Grille
05.2024 - 06.2026
Counter Manager
Macy's
02.2023 - 04.2024
Prestige Beauty Advisor
Ulta
01.2021 - 12.2022