Victoria Ford
Camilla,GA
Summary
Proven Patient Access Representative with a track record of enhancing patient registration efficiency at Archbold Memorial Hospital by implementing effective data collection methods. Skilled in HIPAA compliance and insurance verification, I excel in delivering top-notch customer service, significantly improving patient experience. Expert in fostering strong patient relationships through clear and compassionate communication.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Archbold Memorial Hospital
07.2023 - Current
- Register patients in emergency room.
- Engaged with patients to provide critical information.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Acknowledge and get consents from patients.
- direct calls to patients and providers
Patient Scheduler
Franklin Dental
01.2014 - 07.2020
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
Education
High School Diploma -
Carver High School
Columbus, GA05-2008
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
Timeline
Patient Access Representative
Archbold Memorial Hospital
07.2023 - Current
Patient Scheduler
Franklin Dental
01.2014 - 07.2020
High School Diploma -
Carver High School
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