Victoria Funk
Hilliard,OH
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Once Upon a Child
01.2022 - Current
- General Manager of the store, as for accomplishments i have raised the sales of this store by %10 in the last 6 months after being moved up from a regular cashier into management
Call Center Representative
G&E Finances
02.2022 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
General Manager
Dominos
09.2016 - 10.2022
- General manager of the store
- Ran day to day operations-schedule making, opening and closing the store, bank deposits, store orders, customer complaints.
Store Manager
Krogers
07.2014 - 10.2016
- Customer service, food prep, food cost and computer operating
McDonalds
07.2012 - 07.2015
- Server
Waitress Trainer
Bob Evans
09.2014 - 01.2015
- Carryout, cleaning duties, food prep
Education
Associate of Arts -
Columbus College of Art And Design
Columbus, OHSkills
- Store management
- Serving
- Customer service
- Leadership
- Sales
- Cash register
- Computer skills
- Cash handling
- Communication skills
- English
- Microsoft Office
- Customer support
- Mac OS
- IOS
- Phone etiquette
- Search engines
- Computer
- Leadership and team building
- Problem Resolution
- Customer Relations
- Data Entry
- Call Center Customer Service
Strengths
- Customer care
- Leadership
- Family
- Scrapbooking
School
ECOT
Personal Information
- Title: General store manager
- Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
G&E Finances
02.2022 - 01.2024
General Manager
Once Upon a Child
01.2022 - Current
General Manager
Dominos
09.2016 - 10.2022
Waitress Trainer
Bob Evans
09.2014 - 01.2015
Store Manager
Krogers
07.2014 - 10.2016
McDonalds
07.2012 - 07.2015
Associate of Arts -
Columbus College of Art And Design
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