Victoria Garcia
Neenah
Summary
High-energy professional successful at working with all Assisted Living departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
11
11
years of professional experience
Work History
Environmental Services Supervisor and Purchaser
Peabody Manor/Heritage
Appleton
09.2022 - Current
- Supervised daily operations of environmental services team at Peabody Manor.
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained staff on safety protocols and effective cleaning techniques.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Conducted inspections to maintain cleanliness and compliance standards.
- Reviewed employee performance and created improvement plans to enhance team effectiveness.
- Addressed employee concerns to foster a positive work environment.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Coordinated with other departments to support facility needs and improvements.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Monitored inventory levels of supplies for environmental services and ordered items to maintain operational readiness.
- Coordinated purchasing activities with vendors to secure timely delivery of essential supplies.
- Assisted team members in resolving supply chain issues promptly and effectively.
- Researched new sources for supplies, materials, and equipment as needed.
- Resolved any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
- Stock the units with medical supplies.
Environmental Services Supervisor
ThedaCare Regional Medical Center-Appleton
Appleton
12.2015 - 09.2022
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Supervised cleaning staff to ensure compliance with health and safety standards.
- Conducted regular inspections to uphold cleanliness and sanitation levels.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Coordinated scheduling to maintain efficient coverage across all shifts.
- Trained new employees on cleaning procedures and equipment usage.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Education
Oshkosh North High School
Oshkosh, WISkills
- Safety compliance
- Cleaning procedures
- Cleaning protocols
- Custodial services
- Inventory management
- Checking supplies
- Staff training
- Staff scheduling
- Task prioritization
- Organizational skills
- Team collaboration
- Customer service
- Problem solving
Timeline
Environmental Services Supervisor and Purchaser
Peabody Manor/Heritage
09.2022 - Current
Environmental Services Supervisor
ThedaCare Regional Medical Center-Appleton
12.2015 - 09.2022
Oshkosh North High School