Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Gardner

Reading,PA

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Restaurant Owner/Operator

Self-employed
05.2019 - 05.2023
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
  • Developed and implemented comprehensive business plan to maximise restaurant success.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

City Carrier Assistant

USPS
11.2018 - 12.2019
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Planned and cased mail in sequence of delivery for designated route.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Explained mail regulations, policies or procedures to postal customers.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Employed GPS and other navigational tools to find shortest routes to locations.

Education

No Degree - General

Montgomery County Community College
Blue Bell, PA

Skills

  • Staff Management
  • Labor Cost Controls
  • Staff Leadership
  • Health Code Compliance
  • Performance Improvement
  • Customer Engagement
  • Operations Management
  • Small Business Operations
  • Menu Development

Timeline

Restaurant Owner/Operator

Self-employed
05.2019 - 05.2023

City Carrier Assistant

USPS
11.2018 - 12.2019

No Degree - General

Montgomery County Community College

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Victoria Gardner