Victoria Garza
Haltom City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to take on a new task and expand my work horizon.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/ LMRT
Brown Chiropractic Clinic- Kelli Brown, D.c
11.2017 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Assist with patient therapies / treatments.
- Preform X-rays on patients.
- Intakes on daily, monthly, and yearly stats.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
LMRT - Health Care
The College of Health Care Professions
Fort Worth, TX06.2017
High School Diploma -
Byron Nelson High School
Trophy Club, TX2015
Skills
- Office Organization
- File Organization
- Administrative Support
- Customer Service
- Verbal and written communication
- Team Collaboration
- Telephone Etiquette
- Task Delegation
- Sensitive information handling
- Appointment Scheduling
- Time Management
- Scheduling
- Self Motivation
Timeline
Front Desk Receptionist/ LMRT
Brown Chiropractic Clinic- Kelli Brown, D.c
11.2017 - Current
LMRT - Health Care
The College of Health Care Professions
High School Diploma -
Byron Nelson High School
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