Victoria Gaskell
Killeen
Summary
Dedicated Service Desk Representative with a focus on communication and attention to detail. Experienced in documenting customer interactions and promoting additional products to enhance sales. Ready to contribute to improved service delivery and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Service Desk Representative
Avis Budget Group
Killeen, TX
08.2022 - Current
- Provided accurate information regarding rental policies and procedures to customers.
- Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
- Trained new representatives on best practices for customer service and effective use of support tools.
- Doing a physical inventory and daily filing of paperwork.
- Documented things such as customer complaints, incident reports, sale, and contracts.
- Promoted extra products to customer to boost sales.
Game Room Attendant
Chuck E Cheese
Killeen, TX
2021 - 03.2022
- Maintained cleanliness and organization of game areas to enhance guest experience.
- Assisted guests in operating machines and understanding game rules for optimal enjoyment.
- Monitored game equipment functionality, reporting issues to ensure timely repairs.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Facilitated birthday party activities, coordinating games and ensuring smooth operations.
- Boosted Game Room revenue through effective up-selling of products and services.
Education
Associate of Arts - Art Studio
Central Texas College
Killeen, TX12-2025
Skills
- Guest complaint resolution
- Customer service
- Time management
- Listening skills
- Guest services
- Documentation
- Reservations
Timeline
Service Desk Representative
Avis Budget Group
08.2022 - Current
Game Room Attendant
Chuck E Cheese
2021 - 03.2022
Associate of Arts - Art Studio
Central Texas College