Victoria Gauthier
West Warwick,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Inbound Transportation Specialist
Swarovski
01.2023 - Current
- Communicated with over 25 internal and external vendors to ensure timely booking and delivery.
- Maintained continuous inbound shipment data for US distribution center.
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Tracked shipments from dispatch through delivery to verify timely arrival.
Customer Service
Swarovski
11.2013 - 12.2022
- Answered constant flow of customer calls and e-mails. Responding in a timely fashion.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Accounting Assistant
WLNE-TV/ ABC6
03.2004 - 08.2013
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal entries, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly billing.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
Education
No Degree - Executive Assistant
Katharine Gibbs School
Providence, RISkills
- Excellent written and oral communication skills
- Skilled in customer service management
- Proficient with Microsoft Excel
- SAP
Timeline
Inbound Transportation Specialist
Swarovski
01.2023 - Current
Customer Service
Swarovski
11.2013 - 12.2022
Accounting Assistant
WLNE-TV/ ABC6
03.2004 - 08.2013
No Degree - Executive Assistant
Katharine Gibbs School
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