Victoria Gerner
Phoenix,AZ
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised, handle multiple projects simultaneously with an high degree of accuracy and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Lead Payroll Specialist
Team Select Home Care
Phoenix, AZ
11.2024 - Current
- Lead payroll processing for 10,000+ employees per pay cycle using Workday, ensuring accuracy and on-time submission
- Oversee daily payroll operations, assisting team members with complex payroll and timekeeping issues
- Train and support payroll staff on payroll processes, system functions, and compliance requirements
- Review and audit payroll and timekeeping data for 10,000+ employees to ensure accuracy and compliance
- Administer hundreds of wage garnishments in accordance with federal and state regulations
- Prepare and submit quarterly payroll tax filings and support payroll audits
- Process terminations and final pay in compliance with state timelines
- Serve as a primary point of contact for high-volume payroll inquiries from employees and management
- Ensure payroll data integrity and maintain confidentiality for a large workforce
Payroll Analyst
Whipple Service Champions
Salt Lake City
08.2021 - 02.2024
- Executed 300+ invoices a week for multiple departments with multiple different comp plans
- Calculated pay with a 98% accuracy for 60+ employees
- Collaborated with service managers with the development of new compensation plans to reduce confusion and speed up processing time by 50%
- Created wage sheets for new hires
- Designed and developed training materials for new employees in the organization.
Licensing Assistant
eHealth Insurance
Salt Lake City
05.2020 - 08.2021
- Ordered resident and non-resident licenses for 100+ insurance agents
- Reviewed applications and documents for completeness, accuracy, and compliance with applicable laws
- Processed license renewal applications for all 50 states and maintained records of renewals.
Accounts Receivable Clerk/Employee relations
Barco Rent-A-Truck
Salt Lake City
06.2018 - 03.2020
- Improved the efficiency of the Accounts Receivable team by 25% through cross-training on different tasks and implementing a new task prioritization system
- Assisted in month-end closing process, ensuring all accounts were reconciled and accurate, resulting in a 95% accuracy rate and timely submission of financial reports to management
- Managed client accounts and established strong client relationships resulting in a 100% growth of returning clients each quarter
- Daily bank deposits
- Conducted investigations into employee complaints and concerns and reported back to the owner to improve employee satisfaction by 50%
- Implemented recognition and appreciation programs and celebratory practices for employees
- Implemented a donation process to give back to organizations in need.
Central Processing Technician
Intermountain Healthcare
Salt Lake City
09.2017 - 06.2018
- Assembled surgical instruments and made sure they were in working order
- Labeled and maintained inventory, submitted requisitions, collected and distributed instruments, trays, crash carts, and facility medical equipment
- Examined instruments and equipment to ensure cleanliness and sanitation
- Monitored biological tests Decontamination.
Secretary/Process Server
Constable Bob Reitz
Salt Lake City
05.2016 - 09.2017
- Processed court orders
- Served court orders via email
- Provided administrative support to the office manager and other staff members
- Answered incoming phone calls, responded to inquiries, and transferred calls as needed.
Medical Front Desk Receptionist/Scheduler
Wasatch Internal Medicine
Salt Lake City
08.2014 - 05.2016
- Patient check-in
- Answered over 60+ telephone calls a day
- Insurance Verification
- Managed the schedules for 11 different providers for internal medicine and family practice doctors
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Goal Academy
PuebloSkills
- Workday proficiency
- Proficient in ADP systems
- Proficient in Microsoft Office
- Payroll processing
- Strong attention to detail
- Effective time management
- Leadership training
- Analytical thinking
- Client support
- Ability to meet strict deadlines
- Skilled in high-pressure environments
- Excel proficiency
- Cross-functional collaboration
Website Portfolio And Profiles
https://www.linkedin.com/in/victoria-gerner-3bb409289/
Timeline
Lead Payroll Specialist
Team Select Home Care
11.2024 - Current
Payroll Analyst
Whipple Service Champions
08.2021 - 02.2024
Licensing Assistant
eHealth Insurance
05.2020 - 08.2021
Accounts Receivable Clerk/Employee relations
Barco Rent-A-Truck
06.2018 - 03.2020
Central Processing Technician
Intermountain Healthcare
09.2017 - 06.2018
Secretary/Process Server
Constable Bob Reitz
05.2016 - 09.2017
Medical Front Desk Receptionist/Scheduler
Wasatch Internal Medicine
08.2014 - 05.2016
High School Diploma -
Goal Academy