Victoria Giachetti
Berea,OH
Summary
Results-driven Supervisor with a little over 2 years experience steering and directing all aspects of operations, as well as a little over 3 years experience in retail. A very quick learner and hard worker looking to put my skills to good use in a long-term career.
Overview
7
7
years of professional experience
Work History
Supervisor of Direct to Consumer
New Age Logistics/Full Circle Logistics
Bedford, OH
11.2021 - Current
- Oversaw multiple accounts, ensuring that all of the orders were completed and all of our customers' needs were met in a timely fashion.
- Performed weekly and monthly counts of inventory and notified customers and/or our sales team when supplies or products needed replenished.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Implemented cost-cutting measures without compromising quality of services offered.
- Responded to customer questions regarding products, prices and availability.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity to provide constructive feedback and coaching.
- Performed both the clerical aspects (i.e billing, customer communications, etc.) and the physical aspects (i.e building pallets, packing orders, etc.) of the supervisor position.
Clerk
Birite Supermarket
Olmsted Falls, OH
01.2018 - 11.2021
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, and automated debit.
- Followed company security procedures for handling large sums of money.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed all laws and procedures when selling lottery, liquor, and tobacco products.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Performed all opening and closing duties for both the store and the deli.
- Assisted customers with locating items within the store when requested.
- Maintained work area and kept cash drawer organized.
- Regularly monitored expiration dates on products throughout the store so that those items could be put on sale or displayed in a more primary area to ensure it was sold instead of being a loss.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds for worn, damaged and broken merchandise.
Cashier
Gabe's Department Store
Middleburg Hts, Oh, OH
02.2017 - 09.2017
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Walsh Jesuit High School
Cuyahoga Falls, OH06-2009
Skills
- Inventory Management
- Process Improvement
- Business Development
- Operations Management
- Staff Management
- Cash Register Operation
- Customer Service
- Drawer Balancing
- POS Systems
- Order Packaging
- Extremely Quick Learner
Timeline
Supervisor of Direct to Consumer
New Age Logistics/Full Circle Logistics
11.2021 - Current
Clerk
Birite Supermarket
01.2018 - 11.2021
Cashier
Gabe's Department Store
02.2017 - 09.2017
High School Diploma -
Walsh Jesuit High School
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